Help & support

Stuck on something or have a question? We're happy to help.

Contact us
Send a message via our contact form, or email [email protected]. We usually reply within one business day.
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Frequently asked

How does SpikeReel work?

Upload a video or paste a link. We transcribe it, find the most clip-worthy moments, reframe them to vertical 9:16, burn in animated captions, and generate a title and hashtags, ready to post.

What languages are supported?

Captions, titles, descriptions and hashtags are generated in the video's own language, 90+ languages, including right-to-left and non-Latin scripts, never auto-translated to English unless your video is in English.

How do I change or cancel my plan?

Go to Account, then Manage subscription. That opens the secure billing portal where you can upgrade, downgrade, or cancel anytime.

Can I get a refund?

Email us and we'll sort it out. We want you happy with SpikeReel.

What can I upload?

Most video and audio files (mp4, mov, mkv, webm, mp3…), or import straight from a YouTube/video URL.

How long are my clips kept?

Generated clips stay on your account for the retention window shown in the studio, then auto-delete. Download anything you want to keep.

Still need a hand? Email [email protected]